Warranty & Policies
Everything you need to know about your coverage, our processes, and your rights as an Elika customer — clearly laid out.
Table of Contents
Warranty Coverage
Remedies
Repair the product
Replace the defective component
Refund or credit (may be adjusted for depreciation)
Exclusions
Customer Responsibilities
- Inspect all products upon delivery and report any visible issues immediately (within 48 hours).
- Ensure products are stored indoors or properly weather-protected until installation.
- Remove protective stickers and films before installation.
- Follow Elika's installation and maintenance guidelines as outlined in the provided reference guides.
- All maintenance is the sole responsibility of the owner or installer. Failure to perform proper maintenance voids warranty coverage.
Claims Procedure & Time Limits
Any visible damage, glass cracks, structural breakage, or missing items must be reported within 48 hours of receipt. Claims filed after this window are barred.
Mechanical or functional issues existing at time of receipt (e.g., inoperable locks or hardware) must be reported within 7 days. Failures occurring later during normal use are covered by the warranty period.
Claims must be submitted exclusively via the "Claim" section on elika.world. All claims must include clear photo evidence and proof of purchase. Elika reserves the right to inspect the product before approving any claim.
Claims Process
Submit Your Claim Online
Visit the "Claim" section on elika.world. Complete the Warranty Claim Form with photos, order details, and a description of the defect.
Inspection
Elika may request a virtual or on-site inspection to verify the defect before approving the claim.
Resolution
Approved claims are resolved promptly through repair, replacement part, or credit as outlined in Section 2 — Remedies.
Spare Parts Availability & Lead Times
US Inventory Commitment
Elika maintains a strategic inventory of essential spare parts at our US Warehouse to ensure the fastest possible response times. We strive to fulfill warranty requests immediately from local stock.
Lead Time Disclaimer
Availability is subject to inventory dynamics. If a part is out of stock locally and requires shipping, standard manufacturing and shipping lead times will apply. Elika makes no guarantee regarding specific delivery dates for warranty parts.
Freight & Shipping
The replacement part is provided free of charge under warranty. However, the customer is responsible for all shipping and freight charges to transport the part from Elika's warehouse to the customer's location.
Product Evolution & Substitution
Elika reserves the right to substitute a part of equal quality and function if the original is discontinued. Substitute parts may differ in aesthetic design or color from the original.
Shipping, Delivery & Lead Time Policy
Estimated Lead Times
All lead times provided by Elika are estimates only. Standard timeline for custom projects is 12–14 weeks, subject to global supply chain dynamics and seasonal volume.
Production Start ("Lead Time Clock")
The production timeline starts only when both conditions are met: (1) receipt of a non-refundable 50% deposit, and (2) the Buyer's signed approval of final Shop Drawings. Any delay by the Buyer in payment or drawings extends the delivery date day-for-day.
Delivery — Curbside Only
Unless explicitly contracted in writing, all deliveries are curbside only. The shipping carrier's responsibility ends at the curb. The Buyer must provide sufficient labor or equipment to unload immediately. Drivers are not permitted to enter the home or transport goods upstairs.
Site Accessibility
The Buyer warrants that the delivery address is accessible by standard commercial freight trucks (up to 53-foot trailers). Any costs for last-mile transfer due to access issues are the Buyer's responsibility.
Receipt & Bill of Lading
The Buyer must inspect crates before the driver leaves. If there is visible damage, clearly note "DAMAGED" on the driver's paperwork. Signing a clean receipt may limit your ability to claim shipping damages. Hidden damages must still be reported within the 48-hour window.
Storage & Unclaimed Goods
If the Buyer cannot accept delivery within 14 calendar days of notification, Elika may charge a daily storage fee. Goods stored beyond this period are held at the Buyer's sole risk.
Cancellation & Return Policy
Custom-Made Orders
All custom windows and doors are final sale — they cannot be resold once production begins.
- 48-hour grace period: Cancel for a full refund within 48 hours of order placement.
- After 48 hours: order is "Locked" — no cancellations or refunds (except valid warranty claims).
Stock / Online Orders
Standard stock items may be cancelled for a full refund at any time before shipping.
- Returns after delivery: submit request via website within 48 hours of receipt.
- Product must be brand new, uninstalled, unused, and in original packaging.
- 20% restocking fee applies for returns due to buyer's remorse.
- Buyer is responsible for all return shipping costs (if no defect).
Product Specifications & Standards
Additional Terms
- Acceptance: Completing the purchase process and receiving the product constitutes binding acceptance of all policy terms.
- Transferability: This warranty is valid only for the original purchaser and is non-transferable to any subsequent owner or third party.
- Original Installation: Coverage applies only to products installed in their original location. Relocation or reinstallation voids this warranty.
- Color Retention & Fading: Only abnormal color changes exceeding industry-standard Delta E specifications are covered. Minor fading from natural weathering or unequal sun exposure is considered normal wear and tear.
- Severability: If any provision of this warranty is found invalid or unenforceable, the remaining provisions remain in full force and effect.
Limitation of Liability
Exclusion of Damages
In no event shall Elika be liable for any incidental, consequential, indirect, or special damages, including but not limited to: damage to flooring or furniture, loss of time, security costs, or labor costs resulting from the sale, installation, or use of any Elika product.
Maximum Liability Cap
The maximum liability of Elika under any circumstance is strictly limited to the original purchase price paid for the specific defective product.
Dispute Resolution: Mandatory Arbitration & Class Action Waiver
Agreement to Arbitrate
You and Elika agree to resolve any dispute arising out of Elika products through binding arbitration, rather than in a court of law. You and Elika waive the right to have a judge or jury decide disputes.
Class Action Waiver
You waive all rights to proceed as a member or representative of a class action lawsuit or class arbitration. All disputes must be resolved on an individual basis.
Opt-Out Rights
You may opt out within 90 days of purchase by emailing info@elika.world with the subject line "Arbitration Opt Out." Opting out does not affect warranty coverage.
