Shipping & Delivery Policies

Shipping Methods and International Delivery

Elika offers flexible delivery options based on Incoterms, shipping windows and doors from Bahrain to destinations worldwide, with a primary focus on U.S. delivery:

• CIF (Cost, Insurance, and Freight)
  Elika arranges shipment and insurance to the U.S. port of entry. The buyer is responsible for import clearance, duties/taxes, and transportation from the port to the job site.
• DAP (Delivered at Place)
  Elika handles export clearance and transport directly to your job site for an additional cost. The buyer is responsible for U.S. import clearance, duties/taxes, and unloading at the site.
• DDP (Delivered Duty Paid)
  Elika delivers directly to your specified location and covers all import duties and fees. The buyer is only responsible for unloading the goods and paying any applicable local state taxes (e.g., sales or use tax).

For all methods, Elika manages export customs clearance from Bahrain. Buyers are responsible for ensuring access for a 40-foot truck and arranging unloading equipment (e.g., forklift or adequate manpower) at the delivery site.

Estimated Lead Times

• Production Time: Varies by order size and specifications, typically several weeks.
• Transit Time: 8–14 weeks by sea from Bahrain to a U.S. port (starting after both parties approve shop drawings).

Please note: The design, review, and correction stage occurs before the 8–14 week shipping window. Delays in customer approvals can extend overall lead times.

Lead times are estimates only. Delays caused by port congestion, customs procedures, strikes, or other force majeure events are outside Elika’s responsibility.

Shipping Costs and Tools

Elika provides updated shipping price lists and online tools to help estimate delivery costs.

• Significant savings can be achieved by consolidating orders and optimizing container space.
• Customers are encouraged to request a free consultation for accurate, project-specific pricing.

Included Services (Insurance & Customs)

Insurance: All cargo is insured during sea transport. In case of transit damage, Elika will arrange repair or replacement.

Insurance covers:

• Total loss.
• Breakage or partial damage.
• General Average (if a ship suffers an accident and part of the cargo is jettisoned, all cargo owners share the loss).

Insurance does not cover:

• Poor packaging (if goods were incorrectly packed).
• Manufacturing defects.
• Customs Clearance:
  • Export clearance from Bahrain is always handled by Elika.
  • For DDP shipments, Elika also manages U.S. import clearance and duties.
  • For CIF and DAP, the buyer is responsible for U.S. import clearance, duties, and taxes.

Packaging & Handling

Elika uses secure, professional packaging for all shipments:

• Racks, pallets, or padded “loose” packing.
• Corners protected with hard paper and foam.
• Entire window/door units wrapped with protective layers: foam, bubble wrap, and plastic sheets.
• Photographic proof of loading is provided with every shipment for transparency and protection in case of disputes.

Delivery Inspection & Unloading

• Buyers must inspect goods at delivery and note any visible damage on the delivery receipt or bill of lading before signing.
• Unloading is always the buyer’s responsibility and must be arranged in advance.

Return & Refund Policy

• All orders are custom-made and non-returnable once production has started.
• If products arrive damaged or incorrect due to Elika’s error:
  • Customers must report the issue within 48 hours via Elika’s online claims portal, including photos and details.
  • Elika may arrange replacement, repair, or refund for approved claims.
• Claims submitted after 48 hours may not qualify for compensation.
• Normal wear, minor cosmetic scratches, or issues caused by improper handling/unloading are not covered.