Warranty Policy
Elika stands behind every window and door we manufacture. All products are custom-made in Bahrain and shipped worldwide with comprehensive warranty protection designed to give you complete peace of mind.
What's Covered & For How Long
| Component/Finish | Coverage Period | What This Means |
|---|---|---|
| Insulated Glass Units (IGUs) | 10 years | Protection against seal failure causing condensation between panes |
| Glass Stress Cracks | 1 year | Manufacturing defects only; impact damage is not covered |
| Laminated Glass Units | 10 years | Full repair, replacement, or refund for delamination or manufacturing defects |
| White uPVC Profiles | 10 years | Protection against peeling, chalking, cracking, flaking, and discoloration |
| Powder-Coated Finishes (AAMA 2604) | 5 years | Standard finish protection |
| Powder-Coated Finishes (AAMA 2605) | 10 years | Premium finish protection |
| Premium Laminated uPVC Finishes | 10 years | Protection against surface failure under normal conditions |
| Frames & Profiles | 10 years | Covers workmanship, welds, and reinforcements |
| Operational Components (hardware, motors) | 5 years | Protection against defects under normal use |
| Screens | 1 year | Materials only; labor costs excluded |
How We Make It Right
If we confirm your product has a manufacturing defect covered by warranty, we'll take care of you. Depending on the situation, we may:
- Repair the affected product at no charge
- Replace the defective component with a new one
- Provide a refund or credit (in some cases adjusted for depreciation based on the age of the product)
Important to Know:
Labor, installation, finishing work, and disposal costs are your responsibility. Warranty service addresses the defect but doesn't reset or extend your original coverage period.
What's Not Covered
We want to be completely transparent about warranty limitations. This warranty does not cover:
Installation & Handling Issues
• Improper installation or failure to follow Elika's installation guidelines
• Damage from building settlement, structural defects, or foundation movement
• Improper storage or handling before installation
• Relocation or reinstallation at a different site
Product Care & Maintenance
• Use of non-approved cleaning agents or harsh chemicals
• Normal wear and tear from everyday use
• Minor scratches or cosmetic issues that don't affect performance
• Failure to remove protective stickers and films before installation
External Factors
• Accidents, misuse, abuse, vandalism, or unauthorized alterations
• Extreme weather events or natural disasters (storms, floods, earthquakes)
• Impact damage or breakage from external forces
Modifications
• Unauthorized modifications, repairs, or alterations to the product
Your Responsibilities for Warranty Protection
To keep your warranty valid and ensure you're protected:
At Delivery:
- Inspect all products immediately upon delivery
- Report any visible damage or defects right away
- Document issues with photos before signing the delivery receipt
Before Installation:
- Store products indoors or provide proper weather protection
- Remove all protective stickers and films before installing
- Follow Elika's installation guidelines precisely
After Installation:
- Follow our maintenance and care instructions
- Use only approved cleaning products
- Keep records of your purchase and installation date
How to File a Warranty Claim
We've made the claims process as simple as possible:
Contact Our Support Team
Reach out through our support portal or customer service line. Have your order details ready.
Provide Documentation
Include clear photos showing the defect from multiple angles, your order number and original purchase date, a detailed description of the problem, and when you first noticed the issue.
Allow for Inspection (if needed)
In some cases, we may request an on-site inspection or ask for additional information to properly assess the claim.
Resolution
Once approved, we'll resolve your claim promptly according to the remedies outlined above. We'll work with you to minimize disruption and get your windows or doors back to perfect condition.
Questions About Your Warranty?
Our team is here to help you understand your coverage and ensure you get the most from your Elika products.
Contact Support Chat with Our Team